Shipping

Shipping Policy – DefiniteSupply

Processing Time

All orders are processed within 1–3 business days. Once your order is shipped, you will receive a confirmation email with tracking details. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Delivery times vary based on your location and the shipping method selected at checkout:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• International Shipping (if applicable): 7–15 business days

Please note: Delivery times may be affected by carrier delays, weather conditions, or peak seasons.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the size/weight of your order. DefiniteSupply occasionally offers free or discounted shipping promotions.

Order Tracking

All shipped orders include tracking. You can check your tracking link at any time to view order status and estimated delivery.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us immediately. We cannot guarantee changes after the order has been processed.

Lost or Delayed Packages

If your package is lost or significantly delayed, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund as needed.